With a major restaurant chain making news with several recent food-borne illness outbreaks, food safety has become a very public issue. Most of your customers will never know what you do behind the scenes when your food is being served safely and free from contaminates, but if your guests begin getting sick, the public will learn very quickly that you have had food-safety problems. While we hope that your establishment is never the cause of a food poisoning case, we felt it necessary to discuss what food management professionals should do in the event one of these things occurs.
Food Safety Certification MN and Food-Borne-Illness Outbreaks
The very first thing that you should do should one of your guests become ill due to your product is to assess the situation. Find out exactly what your guest consumed and make sure to examine any of the same remaining product in your inventory. If it is obvious that your supply has become contaminated, stop using it immediately. Check to make sure that it has been stored under the correct temperature and has not come into contact with any other potentially compromising sources. If you have stored it properly, then you may wish to contact your supplier to make them aware that you have received a contaminated product.
If the illness spreads beyond a single guest, you may have a larger situation on your hands. In these cases you need to work with your local health department to solve why your product is causing an issue. It is important to remember that the health department is in the business of helping you keep your food safe for your guests. If you are honest and do not attempt to hide anything from them, they can be a huge benefit in resolving any food safety issues that have caused your customers to receive contaminated product.
Finally, as the person in charge of food safety at your establishment, you may wish to bring in a professional to give your staff a refresher course on food safety. At Safe Food Training, we can tailor a food safety certification MN lesson plan to address your specific situation, and we can even come to your place of business to train your entire staff. The most important thing to remember whenever you have a food-safety issue that has affected the public is immediate and dedicated actions are necessary to fix the situation and prevent it from ever happening again.
We never like to see any restaurant or food producer in the news due to a food-borne illness outbreak. We feel that quality training and diligence are the keys to food safety. Feel free to contact us if you would like to schedule any specialized training for your staff.